Question 1

Is Paisel a chatbot?

Accepted Answer

No. A chatbot answers scripted FAQs. Paisel is an AI employee: it uses your real prices and availability, qualifies leads, books appointments and takes payments.

Question 2

What is Paisel and who is it for?

Accepted Answer

Paisel is an embeddable AI employee for your website. It is built for clinics and service businesses in Estonia that sell through conversations — beauty, dental, aesthetic medicine, spa and agencies.

Question 3

Will it invent prices or give medical advice?

Accepted Answer

Never. Paisel only quotes prices and services from your real data, and it never gives medical diagnoses — it guides clients to a consultation instead.

Question 4

Does it replace my receptionist or administrator?

Accepted Answer

No — it handles repetitive enquiries 24/7 so your team can focus on clients in person. Think of it as an always-on front desk that never misses a message.

Question 5

What languages does it speak?

Accepted Answer

15 widget languages out of the box. The AI automatically matches the visitor's language.

Question 6

Can it book into my calendar or booking system?

Accepted Answer

Yes. Paisel books into free slots synced from your calendar (for example Google Calendar). External booking systems such as Booksy or Fresha can be connected per client through our automation layer — ask us what fits your stack.

Question 7

How fast can we go live?

Accepted Answer

Most clients launch within a few days. We configure the agent; you add one script tag or install our WordPress plugin.

Question 8

Is it GDPR compliant? Where is data stored?

Accepted Answer

Yes. Paisel is hosted in the EU, asks for consent before the first message, and never stores card data — payments go through Stripe.

Question 9

Can we update prices, services and FAQ ourselves?

Accepted Answer

Yes. You manage your catalogue, knowledge base and widget appearance in the dashboard. We help with the initial setup and tuning.

Question 10

What if the AI answers incorrectly?

Accepted Answer

Paisel is constrained to your real data via tools — it does not guess prices or services. You can review conversations in the dashboard and adjust content or tone anytime.

Question 11

How much does it cost?

Accepted Answer

€499/month plus VAT where applicable, and a one-time setup from €500. Cancel anytime.

Question 12

Can we cancel anytime?

Accepted Answer

Yes. There is no long-term lock-in. Monthly subscription can be cancelled according to our terms.

Question 13

Does it work on WordPress or other website builders?

Accepted Answer

Yes. Add one embed snippet to any site, or use our WordPress plugin. We help you place it correctly during onboarding.

Question 14

Is Paisel only for clinics?

Accepted Answer

Clinics are our first focus, but Paisel works for any service business that sells through chat — salons, spas, agencies and more.

Question 15

How do deposits and payments in chat work?

Accepted Answer

When appropriate, Paisel sends a Stripe Checkout link inside the conversation. You never store card data — Stripe handles payment securely.

Question 16

How is Paisel different from ChatGPT or a generic AI widget?

Accepted Answer

Generic AI improvises from the open web. Paisel is configured for your business: real prices, your calendar, lead capture, Telegram alerts and deposits — with guardrails built in.

Frequently asked questions